FREQUENTLY ASKED QUESTIONS
How Do I Place an Order?
Begin by choosing 1 of the following options:
completing a quote request form
scheduling a call to discuss what your project needs might be
if you know exactly what you need and have print ready files, you can email the files and your order details to firstname.lastname@example.org
HOW WILL MY ORDER SHIP?
We strive to ship the most cost effective and dependable way. Currently we are shipping with UPS, ground rates. We can offer expedited shipping for the additional UPS rates. It is recommended you inquire, at the time of placing your order, what rates and delivery dates would be.
WHAT FILE TYPES CAN I SEND?
Most programs will automatically select the preferred format when saving images. Different print projects will require different file types. All standard and promotional products will require vector files (.AI or .EPS). Our preferred file type for all other print products is PDF.
- Embroidery projects will require .DTS files, if unavailable, we offer a conversion service for a small fee. Please provide this information with your orders!
JPEG, GIF, PNG, PDF, TIF, can also be used, however there will be a charge to convert these files. Keep in mind that when converting files colors and layout can also change.
IS MY INFORMATION SAFE?
We understand the importance of security. All digital correspondence and files are handled with the client’s privacy and security foremost in our mind. We do not provide public access to production areas. In the event that we have over runs or misprints of confidential materials they are shredded. We often take photos of our products for purposes of social media, advertising and website development. If any client wishes we not use their materials as samples of our work we would be happy to omit those. In the event that we have over runs or misprints of confidential materials they are shredded.
HOW LONG DOES IT TAKE?
Our goal is to make a lifelong customer so although getting your order out quickly sounds great; we want to be sure everything is perfect before it ships! We offer a variety of shipping methods and understand that sometimes you just need it now. We offer a RUSH service for customers that next day for an additional fee. All other orders will be processed and shipped within our normal turnaround time when your order is placed. It is recommended you inquire, at the time of placing your order, what our current turnaround times are.
Avoid File Issues
JPG’s and GIFs are two of the most popular image formats found on the web. On a computer monitor these images appear crisp and clean, however, when they are enlarged for printing the result is an inferior pixelated image. Our art staff can use these images as reference for re-drawing, if applicable. Art charges will accrue for time spent re-drawing these images based on the complexity of the final artwork. We use images and designs in a Vector format (EPS, Adobe Illustrator, etc.) versus a “Bitmap” format (internet images, .gif, .jpg, .bmp, etc.), for the best result. Please avoid using a “scanned image” or images from websites and the internet as they are not only bitmaps but usually only 72 DPI (dots per inch) and very low resolution, which results in a low quality print. We require 300 DPI images to maintain print clarity and quality.
- If your file is not 300 dpi, you cannot just increase the resolution of the file. This is called “upsampling” and will result in a blurry image. If you are creating your file in Adobe Illustrator or another Vector-based software, just size your image to the size you want it to print.
Codes are only valid for orders placed during the promotional period. Please provide the correct codes during the checkout process. Discounts for our Business Partners in Education program will be provided in the form of a print credit toward future orders from your school of choice. Please contact our sales and marketing department for any issues with promotional codes.