Frequently Asked Questions
How do i place an order?
Begin by choose 1 of the following options:
completing a quote request form
scheduling a call to discuss what your project needs might be
if you know exactly what you need and have print ready files, you can email the files and your order details to firstname.lastname@example.org
how will my order ship?
We strive to ship the most cost effective and dependable way. Currently we are shipping with UPS, ground rates. We can offer expedited shipping for the additional UPS rates. It is recommended you inquire, at the time of placing your order, what rates and delivery dates would be.
What files types can I send?
Most programs will automatically select the preferred format when saving images. Different print projects will require different file types. All promotional products will require vector files (.AI or .EPS). Our preferred file type for all other print products is PDF.
JPEG, GIF, PNG, PDF, TIF, can also be used, however there will be a charge to convert these files. Keep in mind that when converting files colors and layout can also change.
What measures are in place to ensure confidential materials remain confidential?
We understand the importance of security. All digital correspondence and files are handled with the client’s privacy and security foremost in our mind. We do not provide public access to production areas. In the event that we have over runs or misprints of confidential materials they are shredded. We often take photos of our products for purposes of social media, advertising and website development. If any client wishes we not use their materials as samples of our work we would be happy to omit those. In the event that we have over runs or misprints of confidential materials they are shredded.
From Order to RECEIPT, how long will it take for my order?
Our goal is to make a lifelong customer so although getting your order out quickly sounds great; we want to be sure everything is perfect before it ships! We offer a variety of shipping methods and understand that sometimes you just need it now. We offer a RUSH service for customers that next day for an additional fee. All other orders will be processed and shipped within our normal turnaround time when your order is placed. It is recommended you inquire, at the time of placing your order, what our current turnaround times are.